Payment / Dispatch
- Payment by PayPal -
You can safely and easily pay by PayPal. At the end of the ordering process you will be forwarded directly to PayPal. If you are already a PayPal customer, you can log in to your account and submit the payment. If you do not have a PayPal account, you can either log in as a guest or you can open a PayPal account and confirm the payment.
Once we receive your payment, usually within a few minutes, your order will be processed. If we receive your order incl. your payment before 12:00 noon, your order will be shipped the same day and will usually be delivered depending on your country within 1-3 workdays.
Our PayPal account: firstname.lastname@example.org
- Payment in advance -
If you select payment in advance, your order will be processed as soon as we receive your payment. Please be sure to indicate your order number when sending your payment by bank transfer so we can allocate your payment correctly. Depending on the bank it may take 1-3 workdays as your payment will receive us. We will reserve your ordered products until we will receive your payment, but no longer than seven days.
- Payment on account -
If you select payment on account, the payment is due once you receive your order. Please be sure to indicate your invoice number when sending your payment by bank transfer so we can allocate your payment correctly.
Account: 980 189 63
IBAN: DE 48 5765 0010 0098 0189 63
- Reminder -
Of course, we know that sometimes things can easily be forgotten. Please do not be surprised that we will remind you of an unpaid bill. You will then receive an email from us. Soonest transfer of the outstanding amount should then be carried out by you.
- Shipping partner -
Shipment is carried out through our shipping partner DHL or DHL Express as well as UPS.
- Shipping costs -
Germany: 5,90 EUR (insured shipping)
Europe: 12,90 / 17,90 / 19,90 EUR (insured shipping)
World: 25,00 EUR (insured shipping)
- Shipping time -
Delivery within Germany usually takes between 1-2 workdays. If you place your order incl. payment before 12:00 noon on weekdays, your order will be shipped the same day and will usually be delivered the day after.
Delivery within Europe usually takes between 1-4 workdays.
Delivery usually takes depending on your country between 8-14 workdays.
- Shipment by express -
If above delivery times are not fast enough for you, we also offer shipment by DHL Express or UPS for an additional charge. The additional charge depends on the country, weight and size of the package.
Express shipment within Germany is made within one day and costs 9,90 EUR with UPS.
Europe / World:
Express shipment outside of Germany will usually take between 1-4 working days depending on your country. Shipping costs within Europe are 19,90 EUR for EU countries and 24,90 EUR for Non-EU countries. Shipping outside Europe is 25,00 EUR.
Excluded from shipment by express are dangerous goods such as batteries, additives and lexan colours.
- Tracking -
Once your order has been handed over to our shipping partner, you will receive an automatic e-mail confirmation with a tracking number and a link to the tracking. There you can check the status of your shipment at any time. If you notice any problems regarding the tracking status of your shipment, please feel free to contact us.
- Goods damaged by transport -
If you receive your goods with obvious damage to the packaging or content, please contact us immediately. We will open a case/complaint with our shipping partner and also will replace the damaged goods.